Rent still lands in your IBAN. SmartRent records whether a row is due, claimed, or received.
The path that marks received automatically
- Save your IBAN under Payment setup.
- Invite the tenant to the portal.
- They tap Pay by Bank, complete SCA in their own bank, and pay your IBAN with that charge’s unique SRR reference.
- The
payment_executedwebhook marks the row received. You do not click Mark received on this path.
Help article: Pay-by-Bank.
Paths that do not auto-mark
- Standing-order helper (copy/QR after the first Pay-by-Bank) — the tenant sets it in their bank; those lodgements are not auto-marked.
- Tenant “I’ve paid” — claimed, not received.
- Forwarding a bank email — not the product path.
A statement upload is a fallback only. It does not replace Pay by Bank, and checking a statement does not mark the row.
Cost
Essential €29 / Professional €89 including VAT. 14-day trial, no card.
Last updated: 19 September 2026
Questions
Does Pay-by-Bank mark rent received?
Yes, when the tenant completes SCA and the payment_executed webhook fires. Standing orders and “I’ve paid” do not auto-mark.
Where does the money go?
To your IBAN. Save it under Payment setup, then invite the tenant to the free portal.
Questions: support@smartrent.ie