Question 1

How does rent collection work, and are there transaction fees?

Accepted Answer

Tenants pay from their own bank (AIB, Bank of Ireland, PTSB, Revolut, and others) straight to your IBAN with Pay by Bank. When that payment executes, the row is marked received and the receipt is sent. We deduct 0% from the rent — SmartRent is a subscription, not a cut of the transfer.

Question 2

Does SmartRent or the landlord need a PSRA licence?

Accepted Answer

No. A PSRA licence is for third-party agents who negotiate lets or hold client money. SmartRent is self-management software: you stay the landlord, you choose the tenant and the agreement. Rent moves between bank accounts. SmartRent does not hold client money and does not charge an agent commission.

Question 3

Are tenants charged to use the portal?

Accepted Answer

No. Access to rent payments, document storage, and maintenance reporting is 100% free for tenants. Landlords subscribe; tenants never pay SmartRent.

Question 4

How do I stay compliant with RTB rules?

Accepted Answer

Use the RPZ / rent-cap calculator, rent-review drafts, statutory reminders, and notice templates. Confirm current rules on rtb.ie.

Question 5

How are repairs handled?

Accepted Answer

Under the ceiling the landlord set, a matching trade is dispatched in the app and the tenant is told who is coming. Over that ceiling, the landlord gives one yes before anyone is dispatched. If they turn auto-dispatch off, they handle the repair. There is no email blast and no fee on the job.

Question 6

What does landlord software cost?

Accepted Answer

Essential €29/month (1–3 properties) or Professional €89/month (4–10), including VAT. Annual is €290 / €890 (two months free). 14-day trial, no card. Tenants pay nothing. 11 or more properties: email hello@smartrent.ie for a portfolio quote.

Question 7

Is this the US SmartRent smart-home company?

Accepted Answer

No. SmartRent.ie is landlord software for Ireland.

About SmartRent.ie

One portal for the tenancy

Simple software pricing

How to reach us

Self-manage your Irish rentals with total confidence.