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SmartRent.ie

Frequently asked questions

Landlord software for Ireland — rent tracking, RTB tools, a free tenant portal, and a zero-fee contractor marketplace.

Common questions

How does rent collection work, and are there transaction fees?

Tenants pay from their own bank (AIB, Bank of Ireland, PTSB, Revolut, and others) straight to your IBAN with Pay by Bank. When that payment executes, the row is marked received and the receipt is sent. We deduct 0% from the rent — SmartRent is a subscription, not a cut of the transfer.

Does SmartRent or the landlord need a PSRA licence?

No. A PSRA licence is for third-party agents who negotiate lets or hold client money. SmartRent is self-management software: you stay the landlord, you choose the tenant and the agreement. Rent moves between bank accounts. SmartRent does not hold client money and does not charge an agent commission.

Are tenants charged to use the portal?

No. Access to rent payments, document storage, and maintenance reporting is 100% free for tenants. Landlords subscribe; tenants never pay SmartRent.

How do I stay compliant with RTB rules?

Use the RPZ / rent-cap calculator, rent-review drafts, statutory reminders, and notice templates. Confirm current rules on rtb.ie.

How are repairs handled?

Under the ceiling the landlord set, a matching trade is dispatched in the app and the tenant is told who is coming. Over that ceiling, the landlord gives one yes before anyone is dispatched. If they turn auto-dispatch off, they handle the repair. There is no email blast and no fee on the job.

What does landlord software cost?

Essential €29/month (1–3 properties) or Professional €89/month (4–10), including VAT. Annual is €290 / €890 (two months free). 14-day trial, no card. Tenants pay nothing. 11 or more properties: email hello@smartrent.ie for a portfolio quote.

Is this the US SmartRent smart-home company?

No. SmartRent.ie is landlord software for Ireland.

Is there a free tenant portal?

Yes. Invite people on the tenancy to a free login: pay-rent instructions, repairs with photos, messages, and documents. Tenants pay nothing. Landlords subscribe — Essential €29 or Professional €89 including VAT.

Where is the RPZ / rent-cap calculator?

Open the Ireland rent increase calculator. From 1 March 2026 the State uses a national cap (generally 2% or CPI). People still search RPZ for that same sum. Confirm on rtb.ie. Type dates as dd/mm/yyyy.

How does it compare with a letting agent or a spreadsheet?

A typical agent cut is about 10% of the rent. Software is €29 or €89 including VAT. Save €1,800+/year per property on a €1,800-rent illustration. A spreadsheet does not invite a tenant or store an RTB draft.

Where are the RTB tools?

Open RTB tools for registration drafts, rent-review notices, and reminders. Confirm current rules on rtb.ie. The rent-cap calculator sits next to those drafts.

Longer answers: tenant portal, RTB tools, rent-cap calculator, vs a letting agent, vs a spreadsheet. Also: features, pricing, Help centre. SmartRent Assistant in the product for portal steps.

Questions: support@smartrent.ie

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