Tenants log a problem with photos. Under the ceiling you set, a matching trade is dispatched in the app. Over that ceiling, one approval. No email blast.
A simple process you can run (19 September 2026)
- Tenant opens Maintenance in the free portal and submits the request with a photo.
- Under your ceiling, a trade is assigned and the tenant is told who is coming. You are told. You can cancel it.
- Over that ceiling, it waits for one yes. Nothing is dispatched before that.
- Pay by Bank pays their IBAN after the tenant confirms the finish. SmartRent does not hold the fee.
Emergencies (gas leak, no heat in winter) use the higher ceiling you set. Life-threatening calls stay with the emergency numbers you dial yourself.
Pay the contractor’s IBAN. SmartRent does not hold trades money.
Last updated: 19 September 2026
Questions: support@smartrent.ie