How to Handle Maintenance Requests Efficiently
Learn the best practices for managing tenant maintenance requests. From emergency protocols to vendor management, discover how to keep tenants happy and costs low.
How to Handle Maintenance Requests in this software
Tenants log a problem with photos. You set the status and, if you want, post a job for a tradesperson you pick. We do not employ them or take a cut of their fee.
A simple process you can run
- Tenant opens Maintenance and submits the request.
- You read it, ask for more photos if needed.
- You fix it yourself, or send it to a contractor you already use.
- Mark it completed and keep the thread.
Response times are what you promise the tenant — not a SmartRent SLA. Emergencies (gas leak, no heat in winter) are for the tenant to call the right emergency number; the app is a record, not a call centre.
Disclaimer: Not health-and-safety advice.
Last Updated: October 20, 2025
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Record rent paid to your IBAN, log repairs, keep drafts. You file RTB registrations yourself. We are not a letting agent.
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