Emergency Repairs
Tenant reports a burst pipe at 11pm. Emergency notification sent, plumber assigned within 15 minutes, issue resolved by midnight.
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Core Features
Maintenance Management
Tenants submit requests with photos. Track repairs in real-time with contractor assignment.
What this tool does
Streamline your maintenance workflow with our comprehensive management system. Tenants submit requests directly through the app with photos and descriptions. You can track everything in real-time, assign contractors, manage quotes, and keep a complete maintenance history for each property.
What you can do
- Save 5+ hours per week on maintenance coordination
- Photo evidence for every request
- Real-time tracking and status updates
- Contractor assignment and management
- Complete maintenance history per property
- Reduce tenant complaints by 50%
How Maintenance Management Works
- 1
Tenant Reports Issue
Tenants submit maintenance requests directly through their portal, adding photos, descriptions, and urgency level (emergency, urgent, routine).
- 2
You Receive Instant Notification
Get notified immediately via email, SMS, or push notification. View all details including photos and tenant description.
- 3
Assign Contractor
Assign the job to a contractor from your list, or add a new one. Contractors receive job details and property access information.
- 4
Track Progress
Monitor job status in real-time. Contractors can update progress, add notes, and upload completion photos.
- 5
Complete & Archive
Once completed, the request is archived with full history. All maintenance records are searchable and available for tax/legal purposes.
How landlords use it
Routine Maintenance
Annual boiler service scheduled automatically. Contractor confirmed, tenant notified, service completed and documented—all without a single phone call.
Multi-Property Management
Portfolio of 12 properties. Central dashboard shows all active maintenance requests, priorities, and costs. Complete visibility at a glance.
Questions
Can tenants submit emergency requests?
Yes, tenants can mark requests as "emergency" (e.g., burst pipes, no heating). These trigger immediate notifications and are prioritised in your dashboard.
How do I manage multiple contractors?
Build your contractor database with contact details, specialities, and ratings. Assign jobs to the right person instantly.
Can I track maintenance costs?
Yes, add costs to each request. Generate reports showing total maintenance spend per property, contractor, or time period.
Is there a mobile app for contractors?
Contractors receive job details via email/SMS. They can update progress and upload photos through a simple web interface (no app installation required).
Use Maintenance Management on a 14-day trial
Same tools on every plan. No card to start. You operate the software; we are not a letting agent.
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